Shipping Process

Collection of Coins from Dealers (Every Monday)

Every Monday, our team collects the coins from our trusted dealers. These coins are carefully gathered and transported to our dedicated warehouse facility.

Processing and Inspection at the Shipping Facility

Upon arrival at our shipping facility, the coins undergo a meticulous process to ensure their quality and accuracy. Each coin is thoroughly inspected and verified to match the listing description and condition provided by the seller. This step helps maintain the integrity of our marketplace and ensures that buyers receive the coins they expect.

Our team of experts meticulously examines the coins, checking for any discrepancies or inconsistencies. Any issues or discrepancies are addressed promptly and resolved in coordination with the dealer.

Secure Packaging and Shipment to Buyers (Following Monday)

Once the coins have passed inspection and verification, they proceed to the packaging stage. Our team takes great care in securely packaging each coin to protect it during transit. We use appropriate protective materials and packaging techniques to safeguard the coins' condition and prevent any damage.

Packaging is done with precision and attention to detail, ensuring that the coins remain safe and secure throughout the shipping process.
On the following Monday after the inspection, the packaged coins are shipped to the buyers. We offer various shipping options, including insured shipping, to provide an additional layer of protection and peace of mind to buyers.

Buyers can track their shipments using the provided tracking number, allowing them to stay updated on the delivery status of their coins.
By following this shipping process, we aim to deliver a seamless and reliable experience for both buyers and sellers. We prioritize the careful handling and secure shipment of coins to maintain their integrity and ensure customer satisfaction.

Frequently asked questions

Shipping costs may vary based on factors such as the destination, weight, and value of the package. During the checkout process, you will be provided with the available shipping options along with their respective costs.

The delivery time depends on the shipping method you choose during checkout and the destination of your package. We provide estimated delivery times for each shipping option. Please note that unexpected delays may occur due to factors beyond our control, such as customs procedures or unforeseen weather conditions.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit the carrier's website and enter the tracking number to view the latest updates on your package's location and estimated delivery date.

We take great care in packaging and shipping your coins. However, if your package is lost or arrives damaged, please contact our customer support immediately. We will work with you to resolve the issue and ensure your satisfaction. It's important to note that if you choose insured shipping, your package will be covered against loss or damage during transit.

Ship your valuable purchases with confidence and peace of mind, knowing that our dedicated fulfillment service provides comprehensive coverage to safeguard your items throughout the shipping process. Rest assured, every package is fully protected, ensuring a worry-free experience for all your precious acquisitions.

We understand the convenience of combining orders. However, once an order has been placed, we cannot guarantee the ability to combine it with another order. We recommend contacting our customer support as soon as possible after placing the orders to inquire about the possibility of consolidation.

Yes, we prioritize the discreet packaging of our shipments to ensure the privacy and security of your purchase. The outer packaging will not indicate the contents inside, providing an added layer of confidentiality.

If you need to change your shipping address, please contact our customer support immediately. While we will do our best to accommodate your request, please note that we cannot guarantee address changes once the order has been processed and shipped.

If you have any additional questions or concerns regarding shipping that are not addressed in this FAQ, please don't hesitate to contact our customer support team. We are here to assist you and provide a satisfactory shipping experience.